Welcome: Guest Sign-in

To add users, do the following:

1. In the Tree panel, click Add New User.
2. Type a name for the user, which will be used to log into up.time, in the Username field.
3. Enter the password, which will be used to log into up.time, in the Password field.
4. Re-enter the password in the Confirm Password field.
5. Enter the full name of the user in the First Name and Last Name fields.
6. Optionally, enter the user's geographical location or department in the Location field.
7. If the user will be receiving alerts via email, enter the user's email address in the Email Address field.
8. Select one of the following options from the Time Period for Emailing dropdown list:
* 24x7
* 9am to 5pm weekdays
* 5:30pm to 7:30am weekdays and all weekend till Monday morning
* 12:00am to 12:30am Monday
9. If the user will receive alerts on their cell phone or pager, enter the email address of the user's cell phone or pager in the Pager/Cellphone Address field.

The email address takes the following format:

<number>@mobile_provider_domain

Where <number> is the user's cell phone number, and mobile_provider_domain is the Internet domain of the user's mobile phone service. For example, 1234567890@mymobile.com.

10. Select an option from the Time Period for Pager/Cellphone Messages dropdown list.

11. If the user will receive alerts via the Window messaging service, enter the name of the user's computer in User's Windows Desktop Hostname field.

Note - To receive popup alerts, you must enable the Windows messaging service on the user's computer. See Enabling the Windows Messaging Service for information.

12. Enter the workgroup or domain to which the user's computer belongs in the User's Windows Desktop Workgroup field.

13. Select an option from the Time Period for Windows Popups dropdown list

14. If the user will receive alerts, select the Should the user receive alerts? option.

Note - If you select this option, you must also enter information in the Email Address or Pager/Cellphone Address fields.

15. If you selected the Should the user receive alerts? option in step 14, select one of the following options:
* Alert on Critical
The user receives an alert when up.time detects a critical problem with one or more of the services being monitored.
* Alert On Warning
The user receives an alert when up.time detects a potential problem with one of more of the services being monitored.
* Alert On Unknown
The user receives an alert when up.time detects an error in the configuration of the monitor, or if up.time cannot execute the service check.
* Alert on Recovery
The user receives an alert when the service recovers from an error - for example, an application, process or service restarts; or a server reboots.

16. Click the Disable ActiveX Graphs option to display graphs using a Java applet instead of in 3D.

Note - ActiveX graphs are only available to users accessing up.time with Internet Explorer.

Do not select this option if the user is working with Internet Explorer.

17. Click the Show Tips option to disable graphical tool tips on pages like View Notification Groups.

18. Select a role for the user from the User Role dropdown list.

19. In the Available User Groups field, select the user group to which this user will belong and then click Add.

20. Click Save.