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Alert profiles are attached to one or more service monitors and they are used to tell up.time what groups of users will receive the alert. You can create an alert profile by following the steps below:

1. Click on the Services tab.
2. Click on Add Alert Profile
3. Give a descriptive name for the alert profile that describes the type of users that will receive the alert (ex. 1st Level, 2nd Level, Senior Admins)
4. Set the "start/end alerting on notification number" values. This is used for escalations and tells up.time when to start sending alerts to these users.
5. Select the alert delivery type (Email, Pager, Run Script, Windows Popup using the Messenger Windows service).
6. You can also customize the email format under the Custom Formatting Options section.
7. Select the group of users this alert profile will send alerts to. You will have to create Notification groups (groups of users) prior to this, or else you will have to create the alert profile, then the notification group, and then edit the alert profile once more.

Once that is done, you can create new service monitors and attach the alert profile, or simply add the alert profile to already created service monitors in up.time.

To create a new service monitor with an Alert Profile:
1. Click on the Services tab.
2. Select the type of monitor you want to create and click on Continue.
3. Set all the options for the monitor and select the Alert Profile from the drop down list.
4. Click on the Save button.

To add an Alert Profile to an existing service monitor:
1. Click on the Services tab.
2. Locate and click on the name of the service monitor from the list (or click on the View icon).
3. Scroll down and click on the Edit Alert Profiles button on the right.
4. Add the Alert Profile to the right list and click on Save.