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Why don't I see WMI agentless options in the web interface?
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(No rating)
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WMI agentless is only available on Windows monitoring stations. If you are not on a Windows monitoring station and you want to take advantage of the WMI agentless monitoring you will need to...
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Date Created: 12-31-1969 | Index:
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Does up.time monitor windows mount points?
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(No rating)
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Yes, as of up.time 5.3 Windows systems can be monitored for mount point capacity via the WMI agentless monitoring capability.
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Date Created: 12-31-1969 | Index:
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What should I monitor on a vCenter server?
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(No rating)
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In general the following approach is recommended for monitoring the health of your vCenter installations:
- Install an agent on the vCenter server to monitor it’s overall performance and system...
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Date Created: 12-31-1969 | Index:
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How do I create a service monitor?
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(No rating)
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To create a service monitor and add it to one of your elements for active monitoring and outage alerting follow these steps.
1) Click Services
2) Click 'Add Service Instance'
3) In the pop-up,...
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Date Created: 12-31-1969 | Index:
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Show the rest (75 more)
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How do I monitor my applications with up.time?
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There are several ways to monitor and report on application availability and performance with up.time. Generally, we recommend using the following service monitors to monitor any type of...
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Date Created: 12-31-1969 | Index:
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How do I monitor a VPN or WAN link?
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(No rating)
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There are two recommended approaches to monitoring VPN and WAN link availability.
1) Monitor an element or service on the other end of the link
The most straight forward method is to simply...
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Date Created: 12-31-1969 | Index:
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Using the Test Service monitor feature
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(No rating)
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To test your service monitor settings click the 'Test Service Instance' button in the top right hand portion of the 'view' service monitor page.
This option is only available with up.time 4 with...
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Date Created: 12-31-1969 | Index:
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What thresholds should I use for my monitors?
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(No rating)
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up.time does not recommend default thresholds for service monitors because in most cases these thresholds are specific to your application or server configuration and your operational SLAs or...
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Date Created: 12-31-1969 | Index:
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How do I change a monitors check or alerting frequency?
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To change monitor's timing settings follow these steps
1) Click 'Services'
2) Use the main pane search options to locate the monitor you want to edit
3) Click the Edit icon beside the monitor...
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Date Created: 12-31-1969 | Index:
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Monitoring HTTP Services in a Load Balanced Cluster
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(No rating)
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To monitor the web site available on your load balanced cluster we reccomend this approach.
1 - Install the up.time agent on each of your cluster nodes and monitor them with up.time. This will...
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Date Created: 12-31-1969 | Index:
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How can I monitor email flow between two mail servers?
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(No rating)
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This can be accomplished using the Email Delivery service monitor. This monitor tests sending of email through on server and receipt of mail on another server.
To test flow between two servers,...
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Date Created: 12-31-1969 | Index:
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Upgrade to 5.3 stops SMB monitor from working.
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(No rating)
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The upgrade to up.time 5.3 improves the authentication library used within the Samba (SMB) monitor.
You may find that the username syntax user@DOMAIN needs to be updated to DOMAIN\user for the SMB...
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Date Created: 12-31-1969 | Index:
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LDAP: error code 12 - Unavailable Critical Extension
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(No rating)
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When using the LDAP monitor to monitor a Sun Directory Server (version 6.3), if all the fields are set (Base, bind, attribute), the following error occurs when testing:
LDAP: error code 12 -...
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Date Created: 12-31-1969 | Index:
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How does the SQL Server Tablespace Check monitor work?
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The SQL Server Tablespace Check monitor works by connecting directly to your database instance and running a set of commands to verify tablespace usage. The commands used are
sp_helpdb;
From this...
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Date Created: 12-31-1969 | Index:
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SQL Server Monitor: Error bad data returned from agent
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(No rating)
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This error is returned when the service monitor is unable to gather SQL server performance data from the windows agent. Common causes of this problem are:
- an instance used in the service monitor...
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Date Created: 12-31-1969 | Index:
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Monitor Disk Mounting in Windows Active/Passive Cluster Nodes
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(No rating)
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To monitor an active/passive node a good and easy way is to have a TCP service monitor setup as the host check to check for File Systems on the system.
When the active server becomes passive, the...
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Date Created: 12-31-1969 | Index:
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Can I monitor root file system capacity on ESX servers?
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(No rating)
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Unfortunately the ESX api does not expose local file system usage.
VMFS capacity can be monitored through the standard ESX agent monitoring and alerting on VMFS capacity thresholds can be...
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Date Created: 12-31-1969 | Index:
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How to run a db query on retained metrics
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(No rating)
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To directly query the up.time DataStore for retained metrics from one of your service monitors follow this general procedure.
1) Find the instance ID for your service monitor.
There are two ways...
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Date Created: 12-31-1969 | Index:
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performance monitor - limited performance data available
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(No rating)
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This error is normally a result of the CPU time interval within the performance monitor being shorter than the data collection rate of the associated agents performance data collector.
More...
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Date Created: 12-31-1969 | Index:
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Monitors not changing status, stuck in one state
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(No rating)
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There are a number of reasons this problem may occur.
- The target element or monitor is set to not be monitored
- The target monitor's time period doesn't include the current time
- The...
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Date Created: 12-31-1969 | Index:
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What is a service group?
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(No rating)
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A service group is a collection of service monitors that are then applied as templates to one or more elements. This allows for easy management of standard monitors across hundreds of elements at...
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Date Created: 12-31-1969 | Index:
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Does up.time monitor IBM IVM's?
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(No rating)
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Does up.time support monitoring IVM?
Yes it does. In order to monitor the IVM, you would need to install the AIX agent with the -vio option. For example:
# ./install.sh -vio
Once installed, you...
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Date Created: 12-31-1969 | Index:
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Plug-in monitor shows 'DEAD CODE!!!!' warning
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(No rating)
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This is an indication that the xml manifest for your plug-in monitor is not compatible with the version of up.time you are currently using. Typically this occurs when certain fields within your xml...
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Date Created: 12-31-1969 | Index:
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ESX instance Percent Used > 100%
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(No rating)
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You may notice alerts from the ESX Workload monitor indicating that the Percent Used for a specific VM instance is greater than 100%. This is a valid scenario indicating that the instance is using...
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Date Created: 12-31-1969 | Index:
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How do I configure automatic recovery actions?
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(No rating)
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up.time can perform recovery actions when a service monitor goes critical. This is done with action profiles. Action Profiles are templates that tell up.time what action to take when a monitor...
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Date Created: 12-31-1969 | Index:
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HTTP service monitor timing out but still returns OK
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(No rating)
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the http check will return OK if the service monitor times out and the text search criteria is "contains:" because the text to search for was not found so a WARN or CRIT threshold wasn't reached....
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Date Created: 12-31-1969 | Index:
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How do I monitor FreeBSD (or other non-supported OSes)?
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(No rating)
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up.time does not include a built in FreeBSD agent. This platform can be monitored agentlessly for basic availability using the 'node' type. Alternately, the net-SNMP package...
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Date Created: 12-31-1969 | Index:
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SNMP monitor applet won't load
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(No rating)
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The SNMP monitor uses a java based applet to browse and select OIDs from available MIB files. On some browsers you may find that the applet fails to load, which makes the browser window appear as...
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Date Created: 12-31-1969 | Index:
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Active Directory service monitor example
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(No rating)
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Below is an example of the settings you can use for the Active Directory monitor within up.time:
Host:
Port: 389
Password:
Base: OU=Toronto,OU=Employees,DC=domain,DC=com
Bind: CN=John...
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Date Created: 12-31-1969 | Index:
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What does the grey or UNKNOWN status indicate?
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(No rating)
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The UNKNOWN service status is displayed in grey everywhere in the up.time web interface. A service will enter an UNKNOWN state in any of the following conditions, essentially any time that the...
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Date Created: 12-31-1969 | Index:
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Retained Data - Service Metrics Graphs and Reports
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(No rating)
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Yes it is definitely possible to graph and even report on the data that is collected.
First, you need to make sure that in the service monitor that you have the Retained Data checkboxes checked,...
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Date Created: 12-31-1969 | Index:
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File System Capacity Monitor Examples
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(No rating)
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Below are some common examples for use in the File System Capacity Service Monitor.
1 - Ignore a drive. Set one or more exclude patterns to the drive name
Windows Example: "D:"
Other: "/usr"
2 -...
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Date Created: 12-31-1969 | Index:
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Why am I not receiving email alerts?
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Email alerts may not be properly sent for any of the following reasons
- The SMTP server settings are incorrect.
If you are receiving other email alerts or are able to send an emailed report to...
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Date Created: 12-31-1969 | Index:
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How do I create an Application?
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(No rating)
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Applications are used in up.time to group together dispersed service monitors into a single status of up/down. To create an application follow these steps
1) Create all of the service monitors you...
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Date Created: 12-31-1969 | Index:
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Process Check Monitor: Check for full process path on Solaris
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(No rating)
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Problem: At times the Check for a Process (Process Check) monitor may not check against a processes full path on Solaris systems. The up.time agent uses the "ps" command to match running processes....
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Date Created: 12-31-1969 | Index:
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ESX systems stopped collecting performance data
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(No rating)
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The most common reason that ESX systems that were previously collecting performance data but have now stopped collecting is that the password for the ESX system has changed or expired. Verify that...
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Date Created: 12-31-1969 | Index:
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Which agent do I use to monitor fedora?
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(No rating)
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The up.time RedHat agent is a single agent version that runs on all supported linux variants. Select the appropriate version for your architecture (x86,x86_64,PPC).
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Date Created: 12-31-1969 | Index:
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Are service monitor passwords encrypted?
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(No rating)
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Service monitors that require password (such as Oracle, MySQL, etc) have their passwords encrypted in the database. The encoding of passwords is done by the up.time core, and is never seen by users.
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Date Created: 12-31-1969 | Index:
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How do I configure escalations?
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Alert profiles tell up.time what groups of users will receive the alert. You can also specify how long before an alert is escalated as well. This works with 3 things:
1. The "Start alerting on...
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Date Created: 12-31-1969 | Index:
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custom monitor for windows not matching correct output
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(No rating)
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When executing your custom script from a windows monitoring station using a ".bat" file you may find that the following items need to be addressed.
1) Ensure you have "echo off" in your bat file....
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Date Created: 12-31-1969 | Index:
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How do I change a server's monitoring frequency?
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(No rating)
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By default, up.time gathers system performance data every 5 minutes. This number can be changed by following the steps below.
1. Click on the My Enterprise/My Infrastructure tab
2. Click on the...
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Date Created: 12-31-1969 | Index:
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How do I change an elements monitoring rate?
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(No rating)
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To speed up or slow down the monitoring rate for an element follow these steps.
1) Drill down to the element from 'My Enterprise'
2) Click the 'Info' subtab if you are not already on that page
3)...
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Date Created: 12-31-1969 | Index:
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Changing the default host check
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(No rating)
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At times it may be required to change the default up.time host check from PING to UPTIME. Unfortunately there is no way to automatically make this update, up.time will always add the 2 default...
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Date Created: 12-31-1969 | Index:
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How do I exclude file systems from the GlobalScan?
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(No rating)
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To exclude file systems from the GlobalScan go through these steps for each agent system that you would like to exclude file systems from.
- Browse to the element using My Enterprise
- Under the...
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Date Created: 12-31-1969 | Index:
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Monitoring ESXi systems not connected to VC with up.time
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(No rating)
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You cannot monitor an ESXi 3.5 U4 and higher system (including 4.0) unless it’s connected to Virtual Center. VMware changed the way you can access their API so that if the ESXi box wasn’t...
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Date Created: 12-31-1969 | Index:
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Installing the up.time agent on Windows
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(No rating)
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The up.time Windows agent is a standard Windows installer executable. Installation is as simple as double-clicking on the file and clicking Next a few times.
To install the Windows agent, do the...
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Date Created: 12-31-1969 | Index:
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All PING monitors failing on virtual appliance (vapp)
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(No rating)
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Because the PING monitor opens files to execute the icmp.exe variable there is a possibility up.time will consume all available file handles for it's user.
This issue is most prevalent on the...
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Date Created: 12-31-1969 | Index:
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How do I add a LPAR to up.time?
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(No rating)
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After you have added pSeries servers - whether managed by an HMC or not - to up.time, you can add individual LPARs from those systems to up.time.
While up.time collects workload data from all...
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Date Created: 12-31-1969 | Index:
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Creating Topological Dependencies
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(No rating)
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In large deployments, a single system or node can act as the gateway to other entities or entity groups. For example, up.time might need to go through a router - configured as a node in up.time -...
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Date Created: 12-31-1969 | Index:
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Increasing Windows TCP socket limits
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(No rating)
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Because up.time is a network heavy application it requires many short lived socket connections to be running at any given time. At times this socket load can reach the limits of the default Windows...
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Date Created: 12-31-1969 | Index:
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Monitor failed: Software caused connection abort: recv failed
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(No rating)
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This error message indicates a general network connectivity error from the monitoring station to the monitored agent servers. It has only been seen on windows monitoring stations and is generally...
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Date Created: 12-31-1969 | Index:
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How do I add new users to up.time?
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(No rating)
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To add users, do the following:
1. In the Tree panel, click Add New User.
2. Type a name for the user, which will be used to log into up.time, in the Username field.
3. Enter the password, which...
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Date Created: 12-31-1969 | Index:
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