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How do I create a service group?
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(No rating)
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To create a service group, also known as a set of template monitors, follow these steps.
In most cases a service group depends on you having already created monitors that can be used as the master...
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Date Created: 12-31-1969 | Index:
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How do I group elements or servers together?
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(No rating)
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Element groups allow you to create a hierarchy of elements in your enterprise. These groups can then be used to control user visibility and enhance your reports.
A single element can only belong...
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Date Created: 12-31-1969 | Index:
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What is a service group?
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(No rating)
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A service group is a collection of service monitors that are then applied as templates to one or more elements. This allows for easy management of standard monitors across hundreds of elements at...
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Date Created: 12-31-1969 | Index:
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Show the rest (79 more)
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How do I group users in up.time?
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(No rating)
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Users can be grouped into one or more 'user groups' in up.time. These groupings define what elements an individual user can see in the up.time interface.
To add user groups, do the following:
1....
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Date Created: 12-31-1969 | Index:
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Why am I not receiving email alerts?
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Email alerts may not be properly sent for any of the following reasons
- The SMTP server settings are incorrect.
If you are receiving other email alerts or are able to send an emailed report to...
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Date Created: 12-31-1969 | Index:
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Can the windows agent be push installed on servers?
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(No rating)
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Yes, using the .msi version of the up.time windows agent you are able to deploy the up.time agent using domain group policy as you would any other .msi based package.
Microsoft documentation on...
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Date Created: 12-31-1969 | Index:
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Why did I receive duplicates of the same report?
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(No rating)
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There are a number of scenarios where this may happen
1) Has the report been saved twice? Check your 'My Portal' page for duplicate saves of the same report.
2) Are two or more instances of the...
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Date Created: 12-31-1969 | Index:
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How do I add a LPAR to up.time?
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(No rating)
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After you have added pSeries servers - whether managed by an HMC or not - to up.time, you can add individual LPARs from those systems to up.time.
While up.time collects workload data from all...
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Date Created: 12-31-1969 | Index:
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How do I add a server or device to up.time?
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(No rating)
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To add systems or network devices, do the following:
NOTE: If you are adding a system for full up.time monitoring the up.time agent must be installed on the target server before it is added to...
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Date Created: 12-31-1969 | Index:
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How do I generate enterprise capacity reports?
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(No rating)
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1. Click on the Reports tab.
2. Click on Enterprise CPU Utilization on the left tree menu.
3. Select the date/time range and the system(s) or group of systems you want to report on.
4. Select the...
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Date Created: 12-31-1969 | Index:
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How do I create an Application?
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(No rating)
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Applications are used in up.time to group together dispersed service monitors into a single status of up/down. To create an application follow these steps
1) Create all of the service monitors you...
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Date Created: 12-31-1969 | Index:
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Query to retrieve MySQL database size
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(No rating)
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If you need to figure out how much data a MySQL database is consuming use the information_schema database and run the following:
mysql> use information_schema;
mysql> select table_schema,...
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Date Created: 12-31-1969 | Index:
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Forwarding up.time alerts to BMC Remedy
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(No rating)
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The most straight forward way to enable this functionality is to have up.time alerts sent to an email alias that is consumed/parsed by the Remedy ticketing system. This can be further enhanced by...
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Date Created: 12-31-1969 | Index:
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How do I save or schedule a report?
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(No rating)
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Reports are useful when you need to pinpoint the source of a problem within you environment. With a report, you can visually analyze how individual critical resources - such as memory, CPU, and...
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Date Created: 12-31-1969 | Index:
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How to add enable a non-root user for up.time in ESX4
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(No rating)
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To add a non-root user to your ESX server for the purposes of up.time monitoring please follow these steps.
NOTE: You may find that an ESX 3.x server monitored with up.time that has been upgraded...
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Date Created: 12-31-1969 | Index:
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How do I add new users to up.time?
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(No rating)
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To add users, do the following:
1. In the Tree panel, click Add New User.
2. Type a name for the user, which will be used to log into up.time, in the Username field.
3. Enter the password, which...
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Date Created: 12-31-1969 | Index:
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How do I report LPAR capacity?
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(No rating)
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To create an LPAR Workload report, do the following:
1. In the Reports Tree panel, click LPAR Workload.
2. In the Date and Time Range area, select the dates and times on which to report.
3. Select...
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Date Created: 12-31-1969 | Index:
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Windows Installer Service could not be accessed
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(No rating)
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Problem:
- Try to install Windows agent and receive the following error:
"The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the...
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Date Created: 12-31-1969 | Index:
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Using the Test Service monitor feature
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(No rating)
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To test your service monitor settings click the 'Test Service Instance' button in the top right hand portion of the 'view' service monitor page.
This option is only available with up.time 4 with...
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Date Created: 12-31-1969 | Index:
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What does the grey or UNKNOWN status indicate?
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(No rating)
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The UNKNOWN service status is displayed in grey everywhere in the up.time web interface. A service will enter an UNKNOWN state in any of the following conditions, essentially any time that the...
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Date Created: 12-31-1969 | Index:
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How do I create a service monitor?
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(No rating)
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To create a service monitor and add it to one of your elements for active monitoring and outage alerting follow these steps.
1) Click Services
2) Click 'Add Service Instance'
3) In the pop-up,...
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Date Created: 12-31-1969 | Index:
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Retained Data - Service Metrics Graphs and Reports
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(No rating)
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Yes it is definitely possible to graph and even report on the data that is collected.
First, you need to make sure that in the service monitor that you have the Retained Data checkboxes checked,...
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Date Created: 12-31-1969 | Index:
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What thresholds should I use for my monitors?
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(No rating)
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up.time does not recommend default thresholds for service monitors because in most cases these thresholds are specific to your application or server configuration and your operational SLAs or...
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Date Created: 12-31-1969 | Index:
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How do I configure automatic recovery actions?
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(No rating)
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up.time can perform recovery actions when a service monitor goes critical. This is done with action profiles. Action Profiles are templates that tell up.time what action to take when a monitor...
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Date Created: 12-31-1969 | Index:
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How to add service dependencies for Windows services
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(No rating)
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Below is a command to add the "up.time Data Store" service as a dependency for the "up.time Data Collector" service to run. This should not be used if using a database backend other than the...
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Date Created: 12-31-1969 | Index:
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How do I monitor a VPN or WAN link?
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(No rating)
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There are two recommended approaches to monitoring VPN and WAN link availability.
1) Monitor an element or service on the other end of the link
The most straight forward method is to simply...
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Date Created: 12-31-1969 | Index:
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Are service monitor passwords encrypted?
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(No rating)
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Service monitors that require password (such as Oracle, MySQL, etc) have their passwords encrypted in the database. The encoding of passwords is done by the up.time core, and is never seen by users.
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Date Created: 12-31-1969 | Index:
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How to set a service to only run once a day
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(No rating)
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Let's assume we want to set a service to only run once a day, at 9:00pm every day.
Create a monitoring period to cover 9 minutes near the desired time.
example description for monitoring period:...
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Date Created: 12-31-1969 | Index:
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Windows Agent Stops every 24 hours
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(No rating)
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The windows agent restarts itself once every 24 hours by default. This will be indicated by an error event in the System event log with this message:
"The up.time agent service terminated...
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Date Created: 12-31-1969 | Index:
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How do I monitor my applications with up.time?
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There are several ways to monitor and report on application availability and performance with up.time. Generally, we recommend using the following service monitors to monitor any type of...
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Date Created: 12-31-1969 | Index:
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ESX instance Percent Used > 100%
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(No rating)
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You may notice alerts from the ESX Workload monitor indicating that the Percent Used for a specific VM instance is greater than 100%. This is a valid scenario indicating that the instance is using...
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Date Created: 12-31-1969 | Index:
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HTTP service monitor timing out but still returns OK
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(No rating)
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the http check will return OK if the service monitor times out and the text search criteria is "contains:" because the text to search for was not found so a WARN or CRIT threshold wasn't reached....
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Date Created: 12-31-1969 | Index:
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How do I stop a running report?
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(No rating)
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Reports that are currently running in the background, generally emailed reports or scheduled reports, cannot be manually stopped until they finish. If stopping the report is essential you must stop...
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Date Created: 12-31-1969 | Index:
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Monitoring HTTP Services in a Load Balanced Cluster
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(No rating)
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To monitor the web site available on your load balanced cluster we reccomend this approach.
1 - Install the up.time agent on each of your cluster nodes and monitor them with up.time. This will...
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Date Created: 12-31-1969 | Index:
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How to run a db query on retained metrics
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(No rating)
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To directly query the up.time DataStore for retained metrics from one of your service monitors follow this general procedure.
1) Find the instance ID for your service monitor.
There are two ways...
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Date Created: 12-31-1969 | Index:
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ESX systems stopped collecting performance data
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(No rating)
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The most common reason that ESX systems that were previously collecting performance data but have now stopped collecting is that the password for the ESX system has changed or expired. Verify that...
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Date Created: 12-31-1969 | Index:
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Monitors not changing status, stuck in one state
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(No rating)
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There are a number of reasons this problem may occur.
- The target element or monitor is set to not be monitored
- The target monitor's time period doesn't include the current time
- The...
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Date Created: 12-31-1969 | Index:
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How do I restart an agent?
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(No rating)
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UNIX & Linux
The UNIX & Linux agents start up automatically when they are polled by the monitoring station so they cannot be restarted because they are not always running. If you have enabled the...
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Date Created: 12-31-1969 | Index:
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SQL Server Monitor: Error bad data returned from agent
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(No rating)
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This error is returned when the service monitor is unable to gather SQL server performance data from the windows agent. Common causes of this problem are:
- an instance used in the service monitor...
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Date Created: 12-31-1969 | Index:
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How do I configure escalations?
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Alert profiles tell up.time what groups of users will receive the alert. You can also specify how long before an alert is escalated as well. This works with 3 things:
1. The "Start alerting on...
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Date Created: 12-31-1969 | Index:
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Error: java.net.BindException: Address already in use
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(No rating)
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The exception below appears when starting the up.time data collector service in the following scenarios
1 - The up.time data collector is already running
2 - Another service is using the up.time...
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Date Created: 12-31-1969 | Index:
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Playing a custom sound during an alert
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(No rating)
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up.time is not able to natively play a sound on the monitoring station or a target PC to indicate a service outage. Through a combination of custom scripts and the Script Alert option in an alert...
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Date Created: 12-31-1969 | Index:
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How do I change the archive folder location?
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(No rating)
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The archive folder is hard coded to the up.time base installation directory on the server housing the 'up.time Data Collector' or 'uptime_core' service.
To change this location you have the option...
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Date Created: 12-31-1969 | Index:
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Active Directory service monitor example
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(No rating)
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Below is an example of the settings you can use for the Active Directory monitor within up.time:
Host:
Port: 389
Password:
Base: OU=Toronto,OU=Employees,DC=domain,DC=com
Bind: CN=John...
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Date Created: 12-31-1969 | Index:
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Can up.time send SMS based alerts?
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(No rating)
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Using the 'pager address' field within the up.time user settings up.time can send a regular format email to an SMS enabled address. For example 1234567890@pcs.myphonecompany.com.
To send a true...
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Date Created: 12-31-1969 | Index:
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How can I monitor email flow between two mail servers?
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(No rating)
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This can be accomplished using the Email Delivery service monitor. This monitor tests sending of email through on server and receipt of mail on another server.
To test flow between two servers,...
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Date Created: 12-31-1969 | Index:
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Changing the default host check
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(No rating)
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At times it may be required to change the default up.time host check from PING to UPTIME. Unfortunately there is no way to automatically make this update, up.time will always add the 2 default...
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Date Created: 12-31-1969 | Index:
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Is up.time multithreaded?
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(No rating)
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Yes. up.time 4 uses a series of different background applications, all of which are multithreaded.
Apache - the up.time apache engine spawns several instances, each of which will run on seperate...
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Date Created: 12-31-1969 | Index:
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Linux agent - Add firewall rule to open port 9998
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(No rating)
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To add a rule to iptables to allow incoming connections on port 9998:
# vi /etc/sysconfig/iptables
Add this line:
-A RH-Firewall-1-INPUT -m state --state NEW -m tcp -p tcp --dport 9998 -j ACCEPT...
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Date Created: 12-31-1969 | Index:
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Changing a monitored host's IP address
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(No rating)
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Versions of up.time after 4.3.x include the option of changing a monitored hosts IP address or hostname after the element has been added to up.time. To do this follow these steps:
- Browse to the...
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Date Created: 12-31-1969 | Index:
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File System Capacity Monitor Examples
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(No rating)
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Below are some common examples for use in the File System Capacity Service Monitor.
1 - Ignore a drive. Set one or more exclude patterns to the drive name
Windows Example: "D:"
Other: "/usr"
2 -...
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Date Created: 12-31-1969 | Index:
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How to take Solaris 10 agent out of maintenance mode
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(No rating)
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In order to take a svc out of maintenance mode please do the following
steps:
# svcadm clear network/uptmagnt/tcp
# svcadm restart network/uptmagnt/tcp
And run this command to verify its...
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Date Created: 12-31-1969 | Index:
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Java heap space Throwable: java.lang.OutOfMemoryError
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(No rating)
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Example error message:
2010-07-09 16:42:41,654 ERROR (PerfERDC:137) - service Platform Performance Gatherer (192) on host DKLBMMDB1 (34) Error getting data from agent: Java heap space
Throwable:...
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Date Created: 12-31-1969 | Index:
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All PING monitors failing on virtual appliance (vapp)
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(No rating)
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Because the PING monitor opens files to execute the icmp.exe variable there is a possibility up.time will consume all available file handles for it's user.
This issue is most prevalent on the...
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Date Created: 12-31-1969 | Index:
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up.time does not start - heap size too high
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(No rating)
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If the up.time 4 Data Collector fails to start and messages like those below are found in the wrapper.log you may have to adjust your java heap size to a lower value.
wrapper.log:
........
STATUS...
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Date Created: 12-31-1969 | Index:
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What should I monitor on a vCenter server?
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(No rating)
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In general the following approach is recommended for monitoring the health of your vCenter installations:
- Install an agent on the vCenter server to monitor it’s overall performance and system...
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Date Created: 12-31-1969 | Index:
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Monitor Disk Mounting in Windows Active/Passive Cluster Nodes
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(No rating)
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To monitor an active/passive node a good and easy way is to have a TCP service monitor setup as the host check to check for File Systems on the system.
When the active server becomes passive, the...
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Date Created: 12-31-1969 | Index:
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Creating Topological Dependencies
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(No rating)
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In large deployments, a single system or node can act as the gateway to other entities or entity groups. For example, up.time might need to go through a router - configured as a node in up.time -...
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Date Created: 12-31-1969 | Index:
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phperror.log filled with "File does not exist" errors
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(No rating)
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The default error logging level in is ALL messages. This can cause a number of messages to be registered in the phperror.log, causing it to grow to very large sizes. Some example messages are:...
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Date Created: 12-31-1969 | Index:
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Increasing Windows TCP socket limits
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(No rating)
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Because up.time is a network heavy application it requires many short lived socket connections to be running at any given time. At times this socket load can reach the limits of the default Windows...
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Date Created: 12-31-1969 | Index:
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php error_log growing due to 'deprecated' messages
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(No rating)
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Example log messages:
[02-Jun-2010 14:29:51] PHP Deprecated: Function split() is deprecated in C:\Program Files\uptime software\uptime\GUI\classes\protocol\ProtocolParser.inc on line 30...
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Date Created: 12-31-1969 | Index:
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Monitor failed: Software caused connection abort: recv failed
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(No rating)
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This error message indicates a general network connectivity error from the monitoring station to the monitored agent servers. It has only been seen on windows monitoring stations and is generally...
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Date Created: 12-31-1969 | Index:
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Hide all but the top 5
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