Ensuring that a non-Windows agent is listening

When you install an up.time agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the up.time monitoring station. At all other times, it listens for requests.

If you suspect that an agent is not listening, follow the steps in this article.

Polling the Agent

If you suspect that an agent has a problem, poll the agent from within the up.time web interface to display its output and forward the results to uptime Support.

To poll an agent:

1. In the GlobalScan or My Enterprise panel, click the name of the system on which the suspected problem agent is installed.
2. In the Tree panel, click the Info tab and then click Poll Agent.

   If the agent is working properly, output similar to the output below should be displayed:

   Host: Ginger
   Network Hostname: ginger.uptimesoftware.com
   Agent Port: 9998
   Using SSL?: false
   
   >>> ver
   up.time agent 3.7.2 linux
   
   >>> sysinfo
   SYSNAME=ginger
   DOMAIN=uptimesoftware.com
   ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct 3 17:52:56 EDT 2003 i686 i686 i386 GNU/Linux"
   OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"
   NUMCPUS=1
   MEMSIZE=269768
   PAGESIZE=3072
   SWAPSIZE=522104
   GPGSLO=0
   VXVM=""
   SDS=""
   LVM=""
   HOSTID=7f0100
   CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "
   VMWARE=1
   VMUUID=564dbd2b25d24511f334879ce61b51e3
   
   >>> sadc_cpu
   200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0
   

   Otherwise, the following error message will be displayed:
   ERR: Unable to contact Agent.