Forwarding up.time alerts to BMC Remedy|
The most straight forward way to enable this functionality is to have up.time alerts sent to an email alias that is consumed and parsed by the Remedy ticketing system. This functionality can be further enhanced by using the up.time Custom Alert Format option to include incident-specific tokens that can be parsed by Remedy to assign the ticket to the correct group, queue or severity level.
Alternatively, if more granular control is required, the custom script alert option allows you to build a fully customized integration with almost any third party toolset. In this example, a script could be generated to access Remedy public API functions to publish alerts to the system in the exact format you desire. |
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Monitoring Servers And Services Behind a Firewall | Rating | Views | |
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By: uptime Support | Date Created: 3-27-2006 | Last Modified: 7-27-2011 | Index: 062 |
  
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Can up.time send SMS alerts? | Rating | Views | |
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Using the 'pager address' field within the up.time user settings up.time can send a regular format email to an SMS enabled address. For example [email protected]. To send a true... By: uptime Support | Date Created: 8-13-2010 | Last Modified: 9-14-2011 | Index: 481 |
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Configuring up.time to send alerts with a hosted Exchange server | Rating | Views | |
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If you are using an online hosted Exchange email server and would like to configure up.time to use this email server, you will also need to set up a local email server to relay the up.time... By: uptime Support | Date Created: 8-31-2011 | Last Modified: 9-1-2011 | Index: 558 |
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Configuring up.time to send alerts based on monitor status | Rating | Views | |
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Alert profiles are attached to one or more service monitors and they are used to tell up.time what groups of users will receive the alert. You can create an alert profile by following the steps... By: uptime Support | Date Created: 2-3-2009 | Last Modified: 8-25-2011 | Index: 366 |
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Why am I not receiving email alerts? | Rating | Views | |
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Email alerts may not be properly sent for any of the following reasons - The SMTP server settings are incorrect. If you are receiving other email alerts or are able to send an emailed report to... By: uptime Support | Date Created: 12-31-1969 | Last Modified: 9-1-2011 | Index: 268 |
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