Windows Executable Fails to Properly Initialize

Problem

When running the monitoring station on Windows, a pop-up containing the following error message appears:

<exe> failed to initialize properly

Where <exe> is usually ping.exe or cmd.exe.

This problem often occurs if the background heap for the system and the desktop is too small.

Solution

Note: This solution requires you to edit the Windows registry. Make a backup of the registry before continuing.

To increase the size of the system and desktop heap:

1. Select Start > Run.
2. In the Open field, type regedit and then click OK.
3. Locate the following registry key:

   HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSessionManagerSubSystems

4. In the right pane of Registry Editor, double click Windows.
5. In the Edit String dialog box, locate the SharedSection parameter in the Value data text box.
6. Specify an increased value for the SharedSection parameter.

   The SharedSection parameter specifies the system and desktop using the following format:

   SharedSection=<xxxx>,<yyyy>,<zzzz>

   Where:

   • <xxxx> is the maximum size of the system-wide heap (in kilobytes)
   • <yyyy> is the size of the desktop heap
   • <zzzz> is the size of the desktop heap for each desktop that is associated with a non-interactive Windows station

   Increase the value of <zzzz> to at least 1024. Increasing this value by 256 KB or 512 KB typically provides enough memory to deal with any initialization errors in background sessions.

7. Click OK to save the changes.

Related Documentation Version of up.time affected Affected Platforms All Windows

Article Info Index: 214 Author: CSS Created: 9-10-2007 Updated: 6-27-2011 Views: 2809 Rating: Options Rate This Article Email This Article Print This Article Quick Links Related Articles User Comments

Related Articles

---

up.time Windows Installation Fails on MySQL		Rating	Views
	This knowledge base article addresses the main reason the up.time Windows installer fails during the MySQL portion of the installation.  Aside from an error during the installation, another... By: uptime Support | Date Created: 10-4-2013 | Last Modified: 10-9-2013 | Index: 601		1135

WebLogic service monitor fails		Rating	Views
	Follow these steps if you encounter problems with the WebLogic service monitor: 1. Confirm that IIOP is enabled properly. 2. Check the weblogic logs and uptime.log file for errors that reference... By: uptime Support | Date Created: 8-3-2011 | Last Modified: 8-11-2011 | Index: 557		3637

SNMP service monitor fails to load		Rating	Views
	Symptom: When trying to add an SNMP service monitor, the applet does not load and generates the following error: Java Plug-in 1.6.0_23 Using JRE version 1.6.0_23-b05 Java HotSpot(TM) Client VM... By: uptime Support | Date Created: 7-12-2011 | Last Modified: 8-11-2011 | Index: 546		2035

Adding up.time port exceptions to Windows firewall		Rating	Views
	By: uptime Support | Date Created: 10-25-2005 | Last Modified: 7-13-2011 | Index: 024		6546

Installing the up.time agent on Windows		Rating	Views
	By: uptime Support | Date Created: 6-12-2006 | Last Modified: 7-25-2011 | Index: 079		6429

User Comments

---

---

No comments have been posted.