Sign In

I/O Exception Occurs When Performing a Ping Check

Related Documentation	Version of up.time affected	Affected Platforms
	All	All

When performing the default ping check for a host, up.time may display an error message similar to the following:

IO Exception: CreateProcess: C:/Program Files/uptime4/externalApps/win32/icmp.exe icmp.exe filter 1 error=2

To correct this error, take the following steps:

Open the uptime.conf file in a text editor.
Look for the following entry:
externalErdcScriptPath=<install_dir>/bin/

This is the path in which up.time searches for executables, specifically icmp.exe and lmhostid.exe. Note that <install_dir> is the directory in which up.time is installed.

If you installed up.time in the default location, on Windows this path is C:/Program Files/uptime software/uptime/support/bin/.
If the externalErdcScriptPath entry is not in the file, add it to uptime.conf.
Otherwise, ensure that the correct <install_dir> is specified.
Stop and restart the up.time Data Collector service.

Article Info

Index: 202
Author: CSS
Created: 6-26-2007
Updated: 6-28-2011
Views: 2837
Rating:

Options

Rate This Article

Email This Article

Print This Article

Quick Links

Process Check monitor does not check the full Solaris path	Rating	Views
	Problem: At times the Check for a Process (Process Check) monitor may not check against a processes full path on Solaris systems. The up.time agent uses the "ps" command to match running processes.... By: uptime Support \| Date Created: 12-31-1969 \| Last Modified: 9-9-2011 \| Index: 236		4608

Process Check monitor does not check the full Solaris path

Rating

Views

Problem: At times the Check for a Process (Process Check) monitor may not check against a processes full path on Solaris systems. The up.time agent uses the "ps" command to match running processes....

By: uptime Support | Date Created: 12-31-1969 | Last Modified: 9-9-2011 | Index: 236

4608

Error or Exception when installing license key	Rating	Views
	This problem occurs if the format of the license.dat file is not correct. Specifically when the line feed after any '\' character is not in place. In the example license key below the 3rd line is... By: uptime Support \| Date Created: 12-31-1969 \| Last Modified: 8-10-2011 \| Index: 254		3727

Error or Exception when installing license key

Rating

Views

This problem occurs if the format of the license.dat file is not correct. Specifically when the line feed after any '\' character is not in place. In the example license key below the 3rd line is...

By: uptime Support | Date Created: 12-31-1969 | Last Modified: 8-10-2011 | Index: 254

3727

erdcloader java exception: Content is not allowed in prolog	Rating	Views
	Problem: - using erdcloader to add a custom script monitor in up.time produces the following java exception: "org.xml.sax.SAXParseException: Content is not allowed in prolog" Reason: - closer... By: uptime Support \| Date Created: 10-10-2009 \| Last Modified: 8-13-2011 \| Index: 413		2253

erdcloader java exception: Content is not allowed in prolog

Rating

Views

Problem: - using erdcloader to add a custom script monitor in up.time produces the following java exception: "org.xml.sax.SAXParseException: Content is not allowed in prolog" Reason: - closer...

By: uptime Support | Date Created: 10-10-2009 | Last Modified: 8-13-2011 | Index: 413

2253

Changing the default service monitors (PING or UPTIME)	Rating	Views
	Currently there is no way to change the default service monitors that are added to an element when it is added to up.time. Monitors can be mass-edited using direct ODBC commands after systems are... By: uptime Support \| Date Created: 12-31-1969 \| Last Modified: 8-10-2011 \| Index: 244		4027

Changing the default service monitors (PING or UPTIME)

Rating

Views

Currently there is no way to change the default service monitors that are added to an element when it is added to up.time. Monitors can be mass-edited using direct ODBC commands after systems are...

By: uptime Support | Date Created: 12-31-1969 | Last Modified: 8-10-2011 | Index: 244

4027

All PING monitors failing or performance slow on LINUX	Rating	Views
	Because the PING monitor opens files to execute the icmp.exe variable there is a possibility up.time will consume all available file handles for it's user. This issue is most prevalent on the... By: uptime Support \| Date Created: 6-11-2010 \| Last Modified: 3-29-2012 \| Index: 446		2626

All PING monitors failing or performance slow on LINUX

Rating

Views

Because the PING monitor opens files to execute the icmp.exe variable there is a possibility up.time will consume all available file handles for it's user. This issue is most prevalent on the...

By: uptime Support | Date Created: 6-11-2010 | Last Modified: 3-29-2012 | Index: 446

2626

My Uptime IM

I/O Exception Occurs When Performing a Ping Check

Article Info

Options

Quick Links

Related Articles

Process Check monitor does not check the full Solaris path

Error or Exception when installing license key

erdcloader java exception: Content is not allowed in prolog

Changing the default service monitors (PING or UPTIME)

All PING monitors failing or performance slow on LINUX

User Comments

No comments have been posted.

Email:
Password: