article How do I generate SLA achievement reports?

There are two types of SLA reports: SLA Summary and SLA Detailed.

 

To generate an SLA Summary Report:

  1. Click the Reports tab.
  2. Click SLA Summary on the left tree menu.
  3. Select the date / time range and the SLA(s) you want to report on.
  4. Select the report output type.

To generate an SLA Detailed Report:

  1. Click on the Reports tab.
  2. Click SLA Detailed on the left tree menu.
  3. Select the date / time range and the SLA(s) you want to report on.
  4. Select the report output type.

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