Service Level AgreementsSearch the knowledge base:
Can outages be removed from SLA reports? | Rating | Views | |
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No, SLA reports include all outages for the services that drive it. Maintenance periods can optionally be counted as "up" time in the SLA summary so this can be used to limit the impact of... By: CSS | Date Created: 9-25-2010 | Last Modified: 8-10-2011 | Index: 511 |
 
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How do I generate SLA achievement reports? | Rating | Views | |
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There are 2 SLA reports; SLA Summary and SLA Detailed reports. SLA Summary Report 1. Click on the Reports tab. 2. Click on SLA Summary on the left tree menu. 3. Select the date/time range and the... By: CSS | Date Created: 2-3-2009 | Last Modified: 8-25-2011 | Index: 361 |
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Why is my SLA still failing after my servers have recovered? | Rating | Views | |
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The SLA object in up.time doesn't indicate current status of the associated services, it indicates the overall success of the SLA for the current compliance period. For example, if an SLA has a... By: CSS | Date Created: 8-26-2010 | Last Modified: 8-10-2011 | Index: 496 |
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