article Error: Unable to contact agent

When attempting to add a new element to up.time, this error indicates that the monitoring station was unable to contact the target agent using the IP address, Port and SSL information you have entered.

This condition can generally be resoilved by verifying the following points:

  • Is there an agent installed on the target server?
  • Is there a firewall between the monitoring station and agent that is blocking the agent port? Note that the default port is 9998.
  • Does the target server have a local firewall (e.g. iptables) that may need to be updated?

Related Articles


SMTP Error 550 5.7.1 Unable to relay

RatingViews
article

At times you may notice an error in the uptime.log or alert profile test function indicating that up.time was unable to send mail to a specific email address. An example of the error message is...

By: uptime Support | Date Created: 10-10-2009 | Last Modified: 8-13-2011 | Index: 421

  12368

ERROR: Unable to archive data file already exists

RatingViews
article

This error indicates that archiving is unable to dump data for archive because a previous dump was stopped before completion. An example error message from the uptime.log is included below. To...

By: uptime Support | Date Created: 6-5-2010 | Last Modified: 8-13-2011 | Index: 443

  2119

How do I contact technical support to report a problem?

RatingViews
article

Contacting support by Email: - Send email to [email protected] Contacting support by Phone: - +1.416.868.0152 (option 2)

By: uptime Support | Date Created: 2-3-2009 | Last Modified: 8-25-2011 | Index: 368

  3486

Problems adding an Agent to up.time

RatingViews
article

By: uptime Support | Date Created: 6-15-2006 | Last Modified: 8-9-2011 | Index: 083

  8160

HP-UX agent showing uptmagnt agent: Exec format error

RatingViews
article

This error typically appears when the architecture of the installed up.time agent doesn't match the architecture of the HP-UX host. HP-UX agents are available in both Itanium2 and PA-RISC...

By: uptime Support | Date Created: 8-10-2010 | Last Modified: 8-10-2011 | Index: 472

  2302

User Comments



No comments have been posted.

Copyright © 2021 IDERA, Inc.   Legal   Privacy Statement