Failed to Get Configuration message from Linux Agent

1. Click the dropdown button beside your username in the top right corner of the UI and select Support.
2. Click Agent Scanner link (around the middle area of the window).
3. In the new window, enter the hostname, select Uptime Agent and enter port 9998.
4. Check each of the Agent Command boxes.
5. Click the Query button.

It is best to have an uptime Support Engineer assist in reviewing the output of the Agent Scanner output but if you see a line similar to the following under the df-k function, then the workaround below should resolve it.

df: `/root/.gvfs': Permission denied

Workaround:

• On the Linux system, browse to the /opt/uptime-agent/bin directory and open the df-k.sh script for editing.
• Update the line that says DFBIN="df -lk" TO DFBIN="df -lk -x fuse.gvfs-fuse-daemon" 
• Save and exit the file editor.

If the Linux system was already added to up.time, you can click the Rescan Configuration button to properly read in the file systems.  Within 10 - 15 minutes you will be able to generate graphs for the recently collected file system metrics.